A conceptual model of maturity levels for interoperability in digital government has emerged out of this exploratory research. Organisational interoperability maturity model for c2 july 2003 white paper. While collaboration between technology and business leaders remains at the core of successful transformation, the key roles in accomplishing progress in digital transformation vary at different levels. Interoperability refers to a property of diverse systems and organizations enabling them to work together. Interoperability is the ability of public safety personnel to communicate by radio with users from other agencies or departments. The information systems interoperability maturity model. Assessing the maturity of a particular technology involves determining its readiness for operations across a spectrum of environments with a final objective of transitioning it to the user. The exercise of technical, political, and administrative authority to manage national his affairs at all levels of a countrys health system. Pardo is director of the center for technology in government and is on the faculties of the rockefeller college of public administration and policy and is an affiliate. Conception, development and implementation of an egovernment. In order to assess electronic services provided to the citizens, an appropriate e. Being important at organizational, process and semantic levels, interoperability became a key characteristic of the new electronic government systems and services, over the. Measuring interoperability maturity in government networks keywords. Assessment of the five progressive levels of is4hmm provides the awareness for planning where to go by information systems plans and roadmaps.
A conceptual framework for egovernment development in. A model of organisational interoperability is proposed in this paper which extends the lisi model into the more abstract layers of c2 support, that is, the c2 frameworks, c2 processes and information management areas. Measure the interoperability maturity of the digital public service as a whole as well as underlying aspects. Imaps interoperability maturity assessment of a public service. Digital maturity assessments dmas are a selfassessment mechanism for organisations. Pardo, center for technology in government, university at albany, 187 wolf road, suite 301, albany, ny 12205, usa email. In order to assess electronic services provided to the citizens, an appropriate e government maturity model should be. Measuring interoperability maturity in government networks.
Abstract interoperability refers to a property of diverse systems and organizations enabling them to work to petter gottschalk government information quarterly. In a sense, the services of the government are all encompassing as they. European location interoperability solutions for egovernment. How government ctos can drive digital transformation ey us. To address this gap, the measure evaluation project, in collaboration with the digital health and interoperability technical working group of the health data. May 26, 2016 the second point is that digital government is not an end goal, but a means to accomplish affordable and sustainable government services, a state described by andrea di maio, managing vice president at gartner, as smart government. Checkup plus 2019 whole of government summary report. The legal and administrative systems and procedures put in place permitting a government ministry and its agencies and organizations to conduct activities that ensure the correct use of public funds, and which meet defined. Introduction chile for the executive secretariat of digital strategy belonging to the chilean. Global digital health resources and maturity models. Di maio outlines five key stages on the journey to smart. Your information management relies on data interoperability to create, store, find, share and reuse information.
This model addresses the potentiality and compatibility assessments of governmental entities, covering all the three interoperability barriers conceptual. It is possible for an organization to demonstrate different. At this level of maturity, the research group has discussed and developed a plan for sdm. Enterprise interoperability is the ability of an enterprisea company or other large organizationto functionally link activities, such as product design, supply chains, manufacturing, in an efficient and competitive way the research in interoperability of enterprise practised in is various domains itself enterprise modelling, ontologies, information systems, architectures. Can we illustrate digital transformation of government with case studies and what can we learn. Health information systems interoperability maturity. The purpose of the his interoperability maturity toolkit is for ministries of health, their implementing partners, and other stakeholders to identify the key domains for interoperability and the required levels of maturity to achieve his interoperability goals. Enterprise interoperability is the ability of an enterprisea company or other large organizationto functionally link activities, such as product design, supply chains, manufacturing, in an efficient and competitive way. They are also seen as useful in helping to understand the resources and capabilities of government agencies and how they contribute to successful digital government projects. E government continues to be recognized as a key strategy for improving government services and the effectiveness of public policies and programs. A digital divide among the people, poorly offered egovernment. After filling in the online questionnaire, the respondent receives a pdf with advice on how to improve the interoperability of his digital public service. Crossdepartmental processes in place to vet vendors and digital. If fully implemented, they should create a digital government environment well equipped to meet the needs of a digital society and economy oecd, 2018a.
Dg joint research centre b6 digital economy digital government benchmark study on digital government transformation final report isa2 action 2016. The diagram below illustrates the five levels of maturity figure 2. The ey digital government maturity curve presents maturity models for digital transformation in government across the five key questions for the government cto. What are the different levels of maturity of digital government for an organisation. Each of the levels is defined in the following section. Further research could focus on the use of this model in order to analyse additional growth strategies, aiming to create successful roadmaps.
Apr 14, 2016 the first theme concerned general evaluation methodology for constructing the framework 7 papers. The governments personalised health and care 2020 plan outlines how data and technology should improve patient outcomes. The proposed organisational interoperability maturity model defines the levels of organisational maturity that describe the ability of organisations to interoperate. Digital government benchmark study on digital government. Unauthorized copying or distributing is a violation of law.
An interoperability framework is to be developed allowing systems in. How can health information system interoperability be achieved in developing countries. Well established in the digital health technology debate, electronic medical records are believed to be cornerstone to the advancement in digital maturity of a healthcare system or institution. Recommendation of the council on digital government strategies.
Chile for the executive secretariat of digital strategy belonging to the chilean ministry of. It offers valuable guidance for countries whatever their level of digital government maturity, institutional framework and degree of decentralisation might be. The government s personalised health and care 2020 plan outlines how data and technology should improve patient outcomes. The fivelevel model might be applied by public organizations to identify current maturity and. Recommendation of the council on digital government.
We have looked at brazil, germany, india, norway, singapore, south korea, the kingdom of saudi arabia. Mergel and bretschneider 20 emphasize the need for coordination and governance among different subunits of an agency in order to avoid. By identifying development stages, scholars and practitioners have a framework within which they can diagnose the current situation and plan for future improvements in interoperability. Many e government interventions in resourceconstrained countries fail because of the cost involved in setting up appropriate, robust and responsive e government programmes and platforms. The following 4 themes were the increasing levels of digital maturity. Maturity levels for interoperability in digital government. The study is a comprehensive effort to assess the maturity and sophistication of digital government in 10 countries. Health information systems interoperability maturity toolkit some factors critical to successful implementation of interoperable information systems have not previously been welldefined. Analysis of business process maturity and organisational.
Health information systems interoperability maturity toolkit. Thus, performing an interoperability diagnosis, with respect to other usual assessment approaches, provides a more adequate and extended view in establishing qualities and gaps, and helping to prioritize actions to increase performance and maturity of a government related organization. In order to answer this question, the paper is structured as follows. Emerging interoperability directions in electronic government. Digital government benchmark study on digital government transformation page 17 of 96 4. The authors in 17 define five maturity levels for assessing the interoperability in digital governments. The digital readiness assessment maturity model dreamy. Interoperability solutions have improved interinstitution communication, but. A patientcentered framework for evaluating digital. Many maturity models have been used to assess or rank e government portals. When integrating and using digital technologies to achieve a fully mature digital government, six main policy dimensions should be considered see box 1. The current exchanges are, however, often inefficient and errorprone. The highest maturity level in 2019 was recorded for digital operations, a new maturity dimension introduced to check up plus in 2019. Radio systems offer different levels of interoperability.
Example core characteristics of each level, for each of the five questions, are shown below. Interoperability maturity model data data s s e m a n t i c t e c h n i c a l b u s i n e s s l eg a e c u r i t y enabling technologies business planning community and crossgovernment digital skills performance monitoring information security management. The failure of these projects results into paying a higher opportunity cost owing to missing out on socioeconomic benefits that e government has to offer. Levels of information system interoperability the lisi maturity model 9 identi es. The failure of these projects results into paying a higher opportunity cost owing to missing out on socioeconomic benefits that egovernment has to offer. Pdf s personal copy maturity levels for interoperability in digital. Tool architecture and interoperability tool fit and tool fidelity authoritative source of truth digital twin. Maturity level 2 characterizes projects with processes that are managed through policies and procedures established within the project. Interoperability with analog radio equipment also provides a migration path to digital. The imm tool can be used to articulate a baseline level of interoperability and to identify the gaps and priority aspects to consider for evolving toward higher levels of interoperability maturity. The health information systems his interoperability maturity toolkit addresses challenges in low and middleincome countries lmics, where information systems are largely fragmented. A capability maturity model for scientific data management. Oct 01, 20 maturity levels for interoperability in digital government. For example, local data file naming conventions and directory organization structures may be documented.
The journey to digital government smarter with gartner. A key component of e government initiatives is the. Furthermore, streamlined government services would eliminate the manual data processing layers. Tool architecture and interoperability tool fit and tool fidelity.
By identifying development stages,scholarsandpractitionershaveaframeworkwithinwhichthey can diagnose the current situation and plan for future improvements in interoperability. Many maturity models have been used to assess or rank egovernment portals. Government information quarterly, 26, 7581 article in government information quarterly 261. Towards standardizing technical interoperability and assessment within government, international journal of information engineering and electronic business 4 5 2012 3641. The paper aims to present results of the study on business process maturity in relation to organisational performance. The purpose of this chapter is to develop a stage model and maturity levels for interoperability in digital government. Introduction the government of india deals with several administrative matters that affect the day to day lives of the citizens of this country. Recently, the importance of maturity modelbased digital health assessment tools has grown. The model architecture consists of five maturity levels initial. The imaps uses a five stage model to indicate the interoperability maturity of the digital public service. A method to diagnose public administration interoperability. Imaps interoperability maturity assessment of a public. Interoperability is one of the major objectives of p25. The template addresses the different aspects involved in assessing both the construct and instruments of maturity models.
Whenever unfeasible to consolidate the ict requirements, the decree envisages the need to request the approval of the ministry of public administration through the e government unit. Digital business transformation playbook applied our model to a broad global sample. In their simplest form, these allow organisations to understand their state of readiness to integrate digital technologies. Maturity levels for interoperability in digital government petter gottschalk norwegian school of management, nydalsveien 17, 0442 oslo, norway article info abstract available online 21 august 2008 interoperability refers to a property of diverse systems and organizations enabling them to work together. Elise european location interoperability solutions for egovernment. The five levels are identified by terms that describe both the level of interoperability and the environment in which it occurs. Dreamy pursues the digitization of manufacturing firms. What are the critical elements required to achieve interoperability goals. B6 associated services executive summary the digital agenda for europe has identified the lack of interoperability as a major obstacle for growth. Organisational interoperability maturity model for c2. Pdf maturity levels for interoperability in digital government. The first theme concerned general evaluation methodology for constructing the framework 7 papers. The organisational interoperability maturity levels defined in gimm are closely aligned to the cmmi reference model and to lisi. Interoperability maturity assessment of a public service.
The purpose of the his interoperability maturity toolkit is for mohs, their implementing partners, and other stakeholders to assess the digital hiss landscape by identifying their existing capacity, processes, and structures for the key domains for his interoperability and the required levels of maturity necessary to achieve his. The fivelevel model might be applied by public organizations to identify current maturity and future direction for improved interoperability. Building interoperability is core to digital transformation. Egovernment continues to be recognized as a key strategy for improving government services and the effectiveness of public policies and programs.
This is achieved by assessing the capability and compatibility of their. Many egovernment interventions in resourceconstrained countries fail because of the cost involved in setting up appropriate, robust and responsive egovernment programmes and platforms. Indicate which capabilities and next steps are required to reach higher levels, and thus improve. Maturity is assessed against key capability characteristics for each strategic goal at each level of the maturity model. Assessing technical maturity the mitre corporation. Mbale, the information systems interoperability maturity model isimm. Digital government, egovernment, and egovernance are terms that have become synonymous with the use of information and commu nication. Stagebased maturity models have been used to better understand the current situation of digital government in terms of results. Application to an acquisition program also includes determining the fitness of a particular technology to meet the customers requirements and desired outcome for operations. The imm was created in parallel with the roadmap methodology because of their close relationship. Toward an enablerbased digital government maturity. Improved interoperability between public organizations as well as between public and private organizations is of critical importance to make digital government more successful.
What are the existing digital government frameworks and how do they compare. In this paper, a model of maturity levels for interoperability in digital government is presented. Egovernment maturity model for sustainable egovernment. Good interoperability all relevant interoperability best practices are implemented by the digital public service 5 seamless interoperability leading practice the digital public service is a leading interoperability practice example for others the imaps survey is an enhanced successor of the interoperability maturity model imm, which. Moreover, while there is no established digital government maturity model, some. It leverages the easy and efficient exchange of data to provide services that are simpler and faster for all users. These tools are useful to establish a systematic basis of measurement to 1 describe current maturity level of digital health systems in terms of human resources, business processes, technology, and organizational capabilities. Interoperability maturity model data data s s e m a n t i c t e c h n i c a l b u s i n e s s l eg a e c u r i t y enabling technologies business planning community and cross government digital skills performance monitoring information security management. A patientcentered framework for evaluating digital maturity. The main objective of the interoperability maturity assessment of public services imaps is to provide insight into how digital public services can improve their interoperability maturity.
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